Someone gave me a bad review, can I have it removed?
We have recently updated our policy on usage of the Member Ratings/Reviews section. The new policy states:
"Member Ratings/Review section; You are only to post a review/rating on a seller or buyer that you have actually agreed on a deal with, or completed a transaction with. Basically, do not submit a negative review on someone when you were attempting to work out a deal and it fell through in one way or another. Only post a review if you have agreed on a deal, transferred funds, or delivered the product, whether by shipping or in person.
Also, you may only post one review per deal. Reason for this rule is that we tend to see when a seller gets a negative review, the seller will often put a negative review on the buyer, which is acceptable. However, at times there have been cases where buyer then posts a 2nd review on that seller in retaliation or rebuttal to the seller's review. Then a thread of reviews get posted back and forth. This is against our policy. Only one review each, per deal, is permitted."
In cases of negative reviews, almost always are based on a disagreement between the 2 members. It would be inappropriate for GunPost admins to take sides between 2 members, especially since the deal is between the 2 members and not GunPost.
However, there are some exceptions as to when GunPost is willing to edit, or delete a negative review left on a member's account.
2. If you receive a negative review and there is profanity used in the review, we will edit the review when it's brought to our attention.
3. If you receive a negative review from someone that the allegation is extremely far from the truth(ex. He says that you took payment and never sent the gun, when in fact you did), and you have evidence to support your claim, or claim that the person who gave the negative review has no evidence to support his/her claim, then please contact us. (Note: If you do contact us to have the review removed based on this point, it better be a blatant lie about some MAJOR detail, and not just a simple disagreement about minor details. We will not remove a review over a disagreement of minor details, only MAJOR details.)
4. If both parties involved come to an agreement that the review or reviews should be deleted, then GunPost will delete the review or reviews.
Example on this note. We had both members involved leave bad reviews on each other. Both contacted GunPost asking for the review to be removed. We offered the option of removing both reviews or none at all, if both parties would agree to that. In this case, both parties agreed to withdraw their review and in turn, we deleted both reviews in that case.